Health Care and Life Science

Hospital Pharmacy Staff Deployment

Case Study | Clinical Pharmacy Staff Deployment featured image

Background

Medicines are the most common medical interventions used in the health service with an annual expenditure in Northern Ireland of over £550 million. However, evidence has demonstrated that there is significant variance in best practice relating to the appropriate safe and effective use of medicines, with many people not taking their medicines as prescribed, with resultant sub-optimal health outcomes.

To address the issue of sub-optimal medicines use, the National Institute for Health and Care Excellence (NICE) produced the guideline ‘NICE Guideline NG5 Medicines optimisation: the safe and effective use of medicines’ to enable the best possible outcomes

Clinical pharmacy skills in the NHS are currently in high demand and pharmacists and pharmacy technicians are a critical component of patient care. As part of the medicines optimisation strategy, there is a key focus in ensuring that pharmacy staff are present at all parts of the patient journey in secondary care

The knowledge and skills of the pharmacist are central to optimising medicines use to create better outcomes for patients, better value for the taxpayer and more headroom to introduce new treatments

The Challenge

The key challenge of this project was to develop a system that enabled hospital pharmacists and pharmacy technicians to spend more time patient facing and ensuring the right level of expertise is present with the right patient at the right time. From medicines reconciliation on admission through to medications review at discharge, our objective was to ensure the patient journey was clearly mapped and that pharmacy staff were able to ensure optimal patient care.

The Solution

Analytics Engines developed a fully functional system for pharmacy staff deployment and management. We utilised our core data platform to develop a patient-centric product focused on optimising pharmacy staff deployment.

The focus of this project has been to increase staff productivity and reduce hospital readmissions due to medicines-related issues. The system we have developed is simple and intuitive and is designed to require minimal input and expertise in the end user

Benefits

The Analytics Engines solution was developed in close collaboration with the Western Trust Pharmacy team to develop a product that was guided by pharmacists for pharmacists.

The transparency created by the system enables the team to better appreciate the demands outside of their own responsibility. Better visibility of workloads across teams is possible, enabling staff with lower workloads to assist colleagues with higher workloads in a reactive manner. This empowers staff to self-manage in order to improve overall efficiency by being proactive in assisting in areas of greatest need. However, from a management perspective, this enables better resource allocation in reassigning staff to busier wards.

The system we have developed has been designed to be reliable and easy to access and use by all pharmacy staff. It is built to meet the needs of the pharmacy service today but has been specifically designed to be adaptable and flexible to change and evolve as the service evolves and changes. The system has been designed to be portable and adaptable and not dependent on any specific IT system or platform.

Testimonial

Clinical Pharmacy Development Lead Brendan Moore said: “The Analytics Engines team worked closely with us, developed a clear understanding of our needs and delivered a fantastic application that will be invaluable to the team. This was achieved through collaborative and pro-active interaction throughout the process.”

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